You should then be able to use a decryption tool to regain access to your data. Note that this step may be more challenging if you’re the victim of screen-locking ransomware. Use your internet security software to scan for malicious files and then remove them. Other names may be trademarks of their respective owners. Remove all internet connections to disable the ransomware from spreading. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. Alexa and all related logos are trademarks of, Inc. App Store is a service mark of Apple Inc. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. When you see a prompt to restart the computer, click Restart. If you want to include the Rootkit scan, click Settings, and under Scan and Log Settings, toggle the option Include Rootkit scan (requires a computer restart) and click Apply.
Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. In the Norton Power Eraser window, select Full System Scan, and click Run Now. Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries. The Norton and LifeLock Brands are part of NortonLifeLock Inc.
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